Customer Management
Create, edit or suspend customers; assign products/services and manage contacts.
ZOGALA TECHNOLOGIES / ADMINISTRATION
Administration Portal
Internal management view for customers, users, services, tickets, content, reporting and portal configuration.
ZOGALA INTERNAL DEMOAdministrator Portal
ADMIN DEMOThis front-end screen represents the BRS administrator functions. Production access must be protected by administrator permissions and organisation-aware APIs.
Customers4844 active
Portal users216198 active
Open tickets374 critical/high
SLA performance96.8%Across customers
CSAT4.6/590-day average
User Management
Create/disable users, reset access and assign roles.
Product & Service Management
Create products/services, categories, status and customer assignments.
Ticket Management
Assign agents, change status/priority, escalate, add internal notes and record resolution.
Content Management
Knowledge articles, troubleshooting guides, FAQs, announcements and documents.
Reporting & Configuration
Ticket trends, SLA, CSAT, common issues, audit history and portal configuration.
ROLE-BASED ACCESS
Permission model
| Function | Customer | Customer Admin | Support | Zogala Admin |
|---|---|---|---|---|
| View services | Yes | Yes | Yes | Yes |
| Log ticket | Yes | Yes | Yes | Yes |
| View organisation tickets | No | Yes | Yes | Yes |
| Manage customer users | No | Yes | No | Yes |
| Assign tickets | No | No | Yes | Yes |
| Manage services / portal | No | No | No | Yes |