CUSTOMER HUB / SUPPORT / MY TICKETS
My Tickets
Track incidents and service requests, filter organisation tickets and follow support conversations through resolution.
ORGANISATION TICKETS
4 ticketsMy Tickets
Customer administrators can view all tickets raised for their organisation.
| Ticket | Subject | Service | Priority | Status | Created | Updated |
|---|---|---|---|---|---|---|
| ZWG-INC-2026-001245 | Intermittent cloud console latency | Cloud Management | High | In Progress | 31 Aug 12:18 | 24 min ago |
| ZWG-REQ-2026-001231 | Add security dashboard user | Endpoint Security | Medium | Awaiting Customer | 31 Aug 09:14 | 1 hr ago |
| ZWG-INC-2026-001190 | Endpoint agent reporting offline | Endpoint Security | Medium | Resolved | 25 Aug 15:42 | 26 Aug |
| ZWG-REQ-2026-001122 | Request backup compliance report | Backup & Recovery | Low | Closed | 19 Aug 10:02 | 21 Aug |
Critical response30 min
High response2 hr
Medium response4 hr
Low response8 hr
Illustrative SLA targets. Production values should be loaded from the customer agreement.