CUSTOMER HUB / REPORTING
Reports
High-level service, ticket, SLA and customer satisfaction reporting for your organisation.
Tickets opened18Last 90 days
Tickets resolved1688.9% resolved
Avg resolution5.4hAcross priorities
SLA performance97.2%Response target met
Customer satisfaction4.7/512 responses
TICKET TREND
Tickets opened vs resolved
Illustrative 6-month customer support trend.
Mar
Apr
May
Jun
Jul
Aug
OpenedResolved
SERVICE PERFORMANCE
Support and availability summary
| Service | Availability | Tickets | Avg resolution | SLA met |
|---|---|---|---|---|
| Endpoint Security Management | 99.99% | 7 | 4.1h | 98.4% |
| Managed SOC & Threat Monitoring | 99.98% | 3 | 2.8h | 100% |
| Cloud Management Platform | 99.72% | 5 | 6.7h | 94.1% |
| Managed Connectivity | 99.97% | 2 | 3.2h | 100% |
| Backup & Recovery | 100% | 1 | 2.4h | 100% |