Accessing the endpoint security dashboard
Sign-in requirements, supported browsers and organisation access troubleshooting.
CUSTOMER HUB / KNOWLEDGE BASE
Knowledge Base
Search product documentation, troubleshooting guidance, FAQs and best-practice articles related to your Zogala services.
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Endpoint security agent offline
Checks for connectivity, registration, agent service and endpoint restart.
Cloud console performance troubleshooting
How to isolate browser, network and service-side causes of console latency.
Invite a new Customer Hub user
Customer administrator steps for inviting users and assigning portal roles.
Resetting your Customer Hub password
Password reset, verification and account access recovery steps.
Preparing for a cybersecurity incident
What information to gather before contacting the incident response team.
Understanding security posture scores
How the executive security summary is calculated and what warnings mean.
Service health status meanings
Operational, under observation, degraded and maintenance service states.